Join Aramtec as a Customer Service Executive – Dubai
Aramtec is seeking enthusiastic and customer-focused professionals who excel in communication, problem-solving, and delivering exceptional service experiences across digital and phone channels.
This position plays a key role in the E-Commerce Customer Support Division, ensuring smooth order processing, customer satisfaction, and operational coordination.
Core Job Responsibilities
1️⃣ Order Support & Online Assistance
- Guide customers through the order placement process
- Handle order changes and cancellations
- Provide real-time delivery updates
- Resolve billing and product-related concerns
- Coordinate with warehouse and delivery teams
2️⃣ CRM Management & Relationship Building
- Maintain accurate CRM records
- Log and track customer interactions
- Monitor repeat customer trends
- Follow up proactively to ensure satisfaction
- Collaborate internally to enhance service quality
3️⃣ Cross-Department Collaboration
- Work closely with digital marketing teams
- Coordinate with warehouse operations
- Communicate with delivery scheduling departments
- Improve customer journey through feedback sharing
4️⃣ Process Improvement
- Identify recurring customer concerns
- Suggest workflow enhancements
- Support faster ticket resolution
- Recommend automation within CRM tools
- Improve post-purchase experience strategies
How to Apply
Interested candidates should send their updated CV to:
